Return & Privacy Policies

Return Policy


At Zenuvo Designs it is our goal to give you a confident and satisfactory shopping experience.


Once your order has been submitted we immediately begin the process of production of your personalized items. If you would like to cancel your purchase, there is a non refundable fee of 30% of the total amount of the item. Every detail of your order is recorded and worked on to meet your precise preferences. Upon confirmation of details and completion of payment transactions, every piece of jewelry is designed to meet your requirements.


Since all handcrafted and personalized necklaces are uniquely designed to an individual's specifications, these pieces cannot be sold to other clients if returned. Therefore, it is imperative that you ensure that all details contained in your order are correct before being scheduled for shipping. Please make sure that the spellings of names are correct as well as any dates, sizes, color, dimensions and any other details regarding your order.


If your item sustains any damage during delivery, you can make a return or have it exchanged with another one. If you have any issues with your order, make sure to contact us asap so we can move quickly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.


You can return personalized and sized jewelry sold by Zenuvo Designs within 90 days of delivery if you are not happy with the item that you receive. Please note that there will be a 30% non refundable fee on all items.


Zenuvo Exclusive Items Only (non personalized items): If you are not satisfied with your Zenuvo Exclusive item, you can return it within 90 days of delivery and you will be given a full refund except for shipping and handling expenses.


Terms and Conditions

Please look at the following terms and conditions that govern your use and product purchase from ZenuvoDesigns.com. By signing up for an account or accessing the Site, you acknowledge and accept to be bound by and follow the terms and conditions.


Privacy Policy

  • Your Privacy matter the most to us.
  • Information you directly submit to or gather by cookies at Zenuvo Designs is strictly confidential and does not leave our virtual premises.
  • We do not rent, sell, purchase, or deliver your information to a third party.
  • You will be asked to submit intimate details like phone number, official name, etc.
  • Zenuvo Designs under no circumstance breaches or discloses the users' private information to unauthorized third-party dealers.
  • Our cookies keep accountability for your movement on our website. We remember your information through cookies, so you do not have to register again.


Marketing use of your personal information

  • Once you sign up for our newsletter, you agree to receive promotions, special deals, and other features specific to Zenuvo Designs. Users can unsubscribe from the newsletter at any point by following the link contained in the email. We do not sell out your personal information to other non-affiliate marketing vendors without your consent.



Cookie Policy

  • Zenuvo Designs spreads out small data packets, otherwise known as cookies, onto the buyer's computers and smartphone devices.
  • Zenuvo Designs wants to elevate the shopping experience for the customers. Therefore, all site visits have adhered to cookies.
  • Cookies help in determining the browsing and purchase behavior of customers. By surfing through Zenuvo Designs, customers give their consent for cookie placement on their personal computers.
  • Customers can disable cookies at any moment from their computers.


Your personal data such as names, email address and financial details will remain private and confidential, safe from unauthorized access and indiscriminate disclosure.


Shipment, Customs, Duties, and Taxes:

  • Items purchased from Zenuvo Designs are made alongside a shipment agreement.
  • The title of each order and its probability of getting lost passes to the customer once we deliver the package to the carrier service.
  • The use of the Zenuvo Design site is meant only for individuals who can form legally binding agreements. Their sole purpose must be purchasing a jewelry item for gifting or themselves.
  • Zenuvo Designs entertains worldwide shipment. The customer specified on the delivering address will be considered as the importer. Therefore they must abide by all regulations and laws of that country.
  • The ordered jewelry item may be subjected to import taxes, fees implied by the destination country, and custom duty charges.
  • The person whose address is mentioned for product reception will be subjected to customs duty fare, import taxes, and other state-only fees. The charges will be levied once the product arrives.
  • Any additional charge made for custom clearance must be borne/paid by the recipient mentioned on the delivery address. Zenuvo Designs has no control over these extra charges and cannot predict what they can be.


Disclaimer and limitation of liability:

  • Zenuvo Designs aims to be accurate and intends that the designs, colors, and styles of the jewelry products sourced on the Site look and feel exactly like actual products.
  • Nevertheless, if the item offered by Zenuvo Designs is not as illustrated, your only solution is to return it in a brand-new, unused condition. All Zenuvo Designs jewelry products are guaranteed against damage and defect for 90 days from the date of the invoice. Except as otherwise sourced herein, Zenuvo Designs renounces all implied or expressed warranties of any kind with respect to the products offered on the Zenuvo Designs site.
  • Users must agree that the price of the product ordered is the absolute maximum and sole liability to Zenuvo Desings arising from any item sold on the Zenuvo Designs site.
  • In no scenario shall Zenuvo Designs, its officers, directors, employees, or sales representatives be liable for indirect, punitive, consequential impairment related to the sold product.


Contacting Zenuvo Designs

  • If you have any remarks, inquiries, or concerns regarding the policy or any other issues related to security or privacy, please do not hesitate to contact the Zenuvo Designs customer care representative at ZenuvoDesigns@gmail.com


Term and Termination

THESE TERMS AND USE MUST REMAIN IN FULL EFFECT AND FORCE WHILE YOU BROWSE OUR WEBSITE. WITHOUT LIMITING ANY OTHER REQUIREMENT OF THESE TERMS AND CONDITIONS. ZENUVO DESIGNS RESERVES THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT ANNOUNCEMENT OR LIABILITY, DENY USE AND ACCESS OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY USER FOR ANY REASON, OR FOR NO REASON, INCLUDING BUT NOT LIMITING TO INFRINGEMENT OF ANY REPRESENTATION, COVENANT, WARRANTY, CONTAINED IN THESE TERMS AND CONDITIONS OR FOR ANY PERTINENT LAW OR REGULATIONS. WE MIGHT TERMINATE YOUR USE OR INVOLVEMENT ON THE ZENUVO DESIGNS SITE OR PERMANENTLY DELETE YOUR ACCOUNT AND ANY INFORMATION OR CONTENT YOU UPLOADED ANYTIME, WITHOUT ALERTING, AT OUR SOLE DISCRETION.

If your account gets suspended or deleted for any reason, you are forbidden to create and register a new account under your name, fake alias, or any third-party vendor, even if you are acting on behalf of the third party. In addition to deleting or suspending your account, we reserve all rights to taking appropriate legal action, including but not limited to criminal, civil, or injunctive reparation.


Miscellaneous:

These Terms of use and guidelines of usage quoted by Zenuvo Designs on the Site or in respect to the Site constitute the entire agreement and insight between users and us. Our oversight in enforcing or exercising any rule or aspects of these Terms and Conditions will not operate as a waiver of that right or provision. These Terms and Conditions operate to the fullest extent allowed by the law. We may designate any or all of our rights and responsibilities to others at any time. We will not be accountable for any deficit, damage, delay, or failure to act caused by any reason beyond our sufficient control. If any requirement or part of a requirement of these Terms and Conditions is determined to be illegal, void, or inoperative, that provision or section of the provision is considered severable from these Terms and Conditions and does not disturb the validity and enforceability of other provisions. No collaborative venture, partnership, agency connection, or employment is created between our users and us because of the Terms and Use of the Site. You must agree that these terms of use will not be taken against us in virtue of preparing them. You herewith waive any or all arguments you may have based on this electric form of these Terms and Conditions and the absence of signing by the users here to implement these Terms and Conditions.





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